How does a Quooker system work?

A Quooker system consists of a small tank in the kitchen cupboard that is connected to the Quooker tap on the worktop.

Our patented vacuum insulation system holds water under pressure at the optimal temperature.

This lets you have 100°C boiling water whenever you need it, without the need to continually boil water, or bring water up to the boil for each use.

With a CUBE tank added underneath the sink you can also have chilled filtered and sparkling water, all from the same tap.

How do I get boiling water from the tap?

All Quooker taps dispense boiling water with a push-push-turn of the bezel, which is the ring at the base of the tap spout.

The patented operation was inspired by a child-safe medicine bottle to prevent children, and people who have never used a Quooker before, from accidentally dispensing boiling water.

Where can I find an instruction manual?

You'll receive an installation guide that includes an overview in the box of your new Quooker.

More detailed information about how to operate a Quooker can be found here.

Where is the serial number?

It's on the sticker near the top of the side of the tank. See the serial number page for more information.

What is the Quooker warranty?

All Quooker products come with a two year warranty. This covers all manufacturing and material defects for two years after the installation date.

How can I order maintenance kits, spare parts or CUBE CO2 cylinders?

Filters, maintenance kits, and anything else required for your Quooker can be ordered via our service webshop.

Does a Quooker system have a filter?

Every Quooker has a HiTAC filter inside the boiling water tank which improves the taste of the boiling water. This carbon water filter removes contaminants and impurities from your water. It absorbs chlorine, pesticides and organic pollutants, making water look, smell and taste fresher.

If you have a Cube or Cold Water Filter installed, this will provide filtration for drinking water too.

Note: the HiTAC filter isn’t a limescale filter.

Installation and maintenance

Can a Quooker be installed in any kitchen?

Yes, as long as the installation requirements are met.

If you're installing a Flex, Front, or Fusion tap, you won't need an additional hole to be drilled in to your worktop as this will replace your existing mixer tap.

If there isn't enough space under the sink for your Quooker tank you can use a Quooker extension hose to install the tank up to two metres from the sink. You can order an extension hose as an optional extra at the same time you order your Quooker. Or, if you’ve ordered the Quooker already, you can buy an extension hose here.

Can the Quooker be connected to softened water?

Yes, as long as the water is safe to drink according to UK regulations. (If you’re not sure, check with your water supplier.)

The water pressure must also be at least 2 bar. (Ideally, it’ll be between 2.5 – 6 bar.)

It should have a pH between 6.5 – 9.5, without too much salt.

An alternative to connecting to softened water is to connect your Quooker to the hard water supply and fit a Quooker Scale Control R.

Does a Quooker need maintenance?

A Quooker doesn't need any special maintenance, but if you live in a hard water area, there's a chance that limescale could build up in the end of the tap.

If water is flowing more slowly than usual, unscrew the nozzle and take out the ‘aerator’ from the tap end. Soak it in a small cup of white vinegar for one hour. Rinse off any limescale and put the tap back together.

If the water is still flowing slowly, there might be limescale inside the tank. If that’s the case, it will need to be cleaned.

We can arrange this for you. You can book a routine maintenance here

Alternatively, contact our Service team using the live chat on our website, or by logging into your My Quooker account and filling out a service Contact Form. We will then get back to you.

If you'd prefer, you can clean the tank yourself at home using our maintenance kit, which can be ordered here. Just enter your serial number to find the correct kit for your Quooker.

What are the installation requirements?

Connection is to existing services that must be live and working, and we must be provided with clear details of where we can isolate either the water and or the power if required when we attend

• Services required - 13 amp power socket (2 x 13 amp if a CUBE is specified) waste, hot and cold water supply. These services must be within 500mm of the intended install location below worktop height and fully accessible. If only one socket is available and a CUBE is required, a Powerswitch can be added

• The minimum hot and cold water pressure required is 2 bar. COMBI tanks only require a cold water supply

• Space for the tank and any accessories required

If the criteria above have not been met on the arrival of the engineer, a return visit may be required which will be charged to the ordering party at cost of £96 inc. VAT.

What are the dimensions of the Quooker tanks?

The Quooker PRO3 tank requires 50 cm of height space and is 15 cm in diameter.

• The Quooker COMBI tank requires 58 cm of height space and is 20 cm in diameter.

• The Quooker COMBI+ tank requires 53cm of height space and is 20 cm in diameter

• The CUBE system requires a 500 mm in height, 223 mm in width and 340 mm in depth

• If you have specified a Flex tap please note we require at least 500 mm deep x 200 mm wide space below the tap position under the worktop in the cupboard. This is required to allow the weight that operates the Flex hose to move freely up and down. If it becomes restricted it will not operate as intended.

Can I install a Quooker myself?

Yes, your Quooker will come with installation instructions.

These are also all available here.

How do I clean my Quooker Tap?

If you have a chrome, stainless steel, nickel or gold tap, use glass cleaner or water with a soft cloth. If you're using glass cleaner, spray a small amount on a damp cloth (not directly on the tap) and then wipe the tap. Wipe it dry with a clean cloth straight away.

If you have a patinated brass, rose copper or black tap, use warm water and a soft cloth only. Dry the tap immediately after cleaning.

You can find more information here.

Can I convert a COMBI+ tank to a COMBI tank or vice versa?

It is possible to convert the Combi+ tank to a Combi tank by using the parts and instructions supplied with the Combi+ tank. To convert a COMBI tank to a COMBI+ tank you will need to order a conversion set on the webshop.

What should I do if I can’t find the answer?

If you still can't find the answer, please get in touch or use the self-service tool to fix a product issue yourself at home.

For any service questions, you can use our Live Chat or submit a Contact Form via your My Quooker account for our service team.

For any queries regarding an order, invoices, or registration, please use our Live Chat or email orders@quooker.co.uk.

Energy Use

Why does the Quooker COMBI carry an A label?

In order to verify the calculations conducted, a practical test is conducted on the energy efficiency of the Quooker COMBI tanks. The report with the detailed results from this test, conducted in accordance with the standard ‘NEN-EN 50440 Efficiency of domestic electrical storage water heaters and testing methods’ can be requested from Quooker.

Quooker COMBI tanks are products that deliver hot water as well as boiling water. Because the COMBI tanks comply with these requirements, they fall into the category "boilers" and it is mandatory to label them.

The energy label an appliance carries depends on its energy efficiency. Due to the energy loss in the generation of energy in power stations in 2015, an electrical appliance can achieve a maximum energy efficiency of 40%. The energy loss (non-beneficial use of the energy) that an appliance suffers, in Quooker’s case the standby power consumption, reduces this efficiency still further. Because a Quooker is fitted with high-vacuum insulation cladding, the energy loss is only 10 watts. Due to this, the total energy efficiency for the Quooker tanks is 36% and this results in an A label for the Quooker COMBI tank in the XXS category.

How many dB does a Quooker emit?

A Quooker clicks when it turns on and off, but otherwise is silent. The heating element heats the water to optimum temperature and the tank stores it. The water supply pressure ensures that the water does not ‘bubble’ and therefore the appliance is silent.

What is the annual energy consumption of a Quooker COMBI?

A Quooker COMBI consumes 511 kWh per year if warm water is used in accordance with the usage pattern defined in the regulations.

Has anything in the COMBI tank been changed to gain the A label?

At Quooker, sustainability has been high on our requirements list right from the first product concept. Our tanks are manufactured with vacuum insulation that ensures that the energy loss is minimal. This has always been the case, and will remain so in the future. The introduction of the label qualification by the EU confirms that Quooker boilers are sustainable.

The energy label that an appliance carries is determined by its energy efficiency. Due to energy loss in the generation of energy in power stations in 2015, an electrical appliance can achieve a maximum energy efficiency of 40%. The loss (non-beneficial use of the energy) that an appliance suffers, in Quooker's case the standby power consumption, reduces this efficiency further still.

Because a Quooker is fitted with high-vacuum insulation cladding, the energy loss, is only 10 watts. Due to this, the total ernergy efficiency for the Quoker tanks is 36% and this results in an A label for the Quooker COMBI tanks in the XXS category.